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Answers on orders, grading, returns, warranty and trade-ins — instant in chat, or by email within a business day.
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Orders & shipping
Track a delivery with just your reference + email, shipping times, and order changes.
View articles ›Returns & refunds
The 30-day window, how to start a return, deductions, and when refunds land.
View articles ›12-month warranty
What the functional warranty covers, what it doesn't, and how to make a claim.
View articles ›Grading & condition
What New, Excellent, Good and Fair mean, and our 80%+ battery promise.
View articles ›Payments & financing
Cards, Apple Pay, Google Pay, and Klarna / Affirm monthly payments — all via Stripe.
View articles ›Selling & trade-in
How quotes work, the 7-day price lock, shipping your device, and getting paid.
View articles ›FAQ
Frequently asked questions
The quick answers most people are looking for.
Every order ships free with carbon-neutral delivery in the contiguous US, arriving in 5–7 business days. Need it faster? 2-day express is available at checkout for $20. You'll get a tracking link by email as soon as your device leaves our lab.
Still need a hand?
Our team is here 7 days a week. Most chats are answered in under 3 minutes.
Live chat
Remi answers instantly, 24/7 — tracking, returns, warranty, quotes and more.
Email us
Send details and screenshots — best for order-specific questions and claims.
info@reminttech.comTrack it yourself
Any order or trade-in, no account needed — just your reference and email.
Open tracking