Everyone shops here

Accessibility Statement

We want buying a refurbished phone to be possible for everyone, whatever assistive technology you use. Here's where we stand and how to tell us when we fall short.

Last updated: July 1, 2026

Our standard

We aim for WCAG 2.2 Level AA across the storefront. Concretely, that means we work to keep:

  • Full keyboard operability — including the search palette (⌘K / Ctrl+K), menus, carts and checkout.
  • Labels and alt text on interactive controls and product imagery.
  • Text contrast at or above AA ratios in the design system.
  • Color never used as the only signal — grades and conditions carry text labels alongside color.
  • Reduced-motion preferences respected for animation-heavy sections.

Known limitations

  • The interactive 3D phone viewer is decorative/supplementary — every spec and photo it shows is also available as text and standard images on the same page.
  • Some older grade photos are being re-captioned with fuller descriptions.

Tell us what's broken

If anything on this site is hard to use with a screen reader, switch access, magnification or any other assistive tech, please tell us via the help page — include the page and what happened. Accessibility reports go to the front of the queue and we respond within two business days.

Questions about this policy? Contact support — we answer within one business day.