Everyone shops here
Accessibility Statement
We want buying a refurbished phone to be possible for everyone, whatever assistive technology you use. Here's where we stand and how to tell us when we fall short.
Last updated: July 1, 2026
Our standard
We aim for WCAG 2.2 Level AA across the storefront. Concretely, that means we work to keep:
- Full keyboard operability — including the search palette (⌘K / Ctrl+K), menus, carts and checkout.
- Labels and alt text on interactive controls and product imagery.
- Text contrast at or above AA ratios in the design system.
- Color never used as the only signal — grades and conditions carry text labels alongside color.
- Reduced-motion preferences respected for animation-heavy sections.
Known limitations
- The interactive 3D phone viewer is decorative/supplementary — every spec and photo it shows is also available as text and standard images on the same page.
- Some older grade photos are being re-captioned with fuller descriptions.
Tell us what's broken
If anything on this site is hard to use with a screen reader, switch access, magnification or any other assistive tech, please tell us via the help page — include the page and what happened. Accessibility reports go to the front of the queue and we respond within two business days.
Questions about this policy? Contact support — we answer within one business day.